Frequently Asked Questions (FAQs)
What types of books do you sell?
We specialize in physical books in the fields of pharmacy, medicine, and healthcare. All books are carefully selected from reputable publishers to ensure accuracy and quality.
How long does shipping take?
- United Kingdom: 2–5 business days
- USA: 5–8 business days
- Australia: 7–12 business days
Orders are processed within 1–2 business days. Delivery times are estimates and may vary due to customs, carrier delays, or other unforeseen circumstances.
How much is shipping?
We offer free standard shipping on all orders. There are no hidden fees. Customers are responsible for return shipping only if the return is not due to our error.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details so you can follow your package until delivery.
What is your return and refund policy?
- Physical books can be returned within 60 days of delivery if they are unused, undamaged, and in original packaging.
- Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
- Please refer to our Refund & Return Policy for full details.
Can I exchange a book?
Yes, we replace items if they are defective, damaged, or incorrect. Contact us within 7 days of delivery to arrange an exchange.
What should I do if my order arrives damaged or incorrect?
Please contact us at conatct@pharmabooks.shop within 7 days of delivery and include photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.
How can I contact PharmaBooks?
You can reach our customer support team via email at:
contact@pharmabooks.shop
We aim to respond to all inquiries within 24 hours on business days.
Still have questions?
We’re here to help you with any inquiries about your order, product details, returns, or support.
Phone Number: +44 7824 748365
Email: contact@pharmabooks.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)